Shipping Policy

Eldter One ships worldwide via GIG Logistics.

Once your order has been received, you will receive a confirmation email acknowledging your order.

Orders are processed and shipped within 7 working days from the date your order was confirmed.

Please allow an additional 5–10 working days for your order to be delivered.

Shipping rates are calculated at checkout and may vary depending on your delivery location.

You will receive a dispatch notification email with tracking details within the above timeframe once your order has been processed and dispatched.

If you have not received a dispatch notification within these timeframes, please contact us at info@eldterone.com with your order number.

International Shipments

Orders crossing international borders (outside Nigeria) may be subject to duties and taxes imposed by the importing country’s government.

Payment of duties and taxes is the responsibility of the recipient and is usually collected upon delivery.

These charges are not included in your checkout total and are determined by your local customs authority.

Eldter One has no control over these fees and cannot estimate them as they vary from country to country.

For accurate estimates, please contact your local customs office.

If the recipient refuses delivery of their order for any reason, the package will be considered abandoned and disposed of by the shipping carrier.

Responsibility

Once items are dispatched, it is the responsibility of GIG Logistics to ensure packages are delivered.

Eldter One is not responsible for packages that become lost in transit, abandoned, or disposed of by the shipping carrier.

We recommend selecting a secure delivery address, ideally one where someone is available to receive your package directly.

If you entered the wrong shipping address, it is your responsibility to locate the package.